Privacy Policy

1. Information we collect

• Account and contact information: email address, name if provided, and authentication data from supported login providers.
• Business and location information: business name, locations, addresses, and branding preferences you provide.
• Connected review-source metadata: identifiers and tokens for connected platforms (e.g. Google, Yelp, Facebook) that you authorize for syncing reviews.
• Review and creative information: synced reviews, generated creatives, captions, digest content, and associated metadata.
• Payment-related information: payments are processed by Stripe. We receive limited information from Stripe such as payment status, amounts, transaction identifiers, and subscription details. We do not store full payment card numbers on our servers.
• Usage information: device and browser information, pages viewed, referral URLs, approximate location derived from IP address, and interactions with site features.
• Cookies and similar technologies: used to remember preferences, support login sessions, and analyze site usage.

2. How we use information

• Provide, operate, and improve the Service.
• Create and manage your account.
• Sync reviews from connected platforms (Google, Yelp, Facebook) according to your connection settings.
• Generate branded creatives and captions using third-party AI or creative services.
• Deliver digest emails and, if configured, post digest content to Slack.
• Process payments and manage subscriptions via Stripe.
• Communicate with you about your account, reviews, creatives, payments, updates, and service announcements.
• Monitor, prevent, and detect fraud or abuse, and enforce our Terms.
• Analyze usage and performance to improve the Service.

3. Legal bases for processing

• Performance of a contract, for example to provide review sync, creative generation, and subscription features you request.
• Legitimate interests, such as improving the Service and preventing fraud.
• Compliance with legal obligations.
• Consent, where applicable, for non-essential cookies or marketing communications.

4. Sharing information

• Service providers: with vendors that help us operate the Service, including hosting, analytics, email, customer support, payments through Stripe, and AI or creative generation services we use for creatives.
• Legal and safety: to comply with laws, legal requests, or to protect the rights, property, or safety of SignalBoost, our users, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets.

We do not sell personal information.

5. User generated content and public disclosures

Content you provide—including business names, locations, connected review data, and generated creatives—is used to operate the Service. You are responsible for ensuring you have the rights to connect review sources and to use any customer review content in accordance with platform terms and applicable law.

6. Data retention

We keep personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Account data, connection metadata, and generated creatives may remain accessible while your account is active or as required by law and our policies.

7. Your choices

• Update account details in your account settings or by contacting us.
• Unsubscribe from marketing emails using the link in our emails.
• Manage cookies through your browser settings. Disabling certain cookies may affect site functionality.
• Delete your account and associated data by contacting us.

8. Children's privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate action.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

10. International users

Our Service is intended for users in the United States. If you access the Service from other regions, you understand that your information may be transferred to and processed in the United States where laws may differ from those in your jurisdiction.

11. Third party links and sources

The Service connects to third-party platforms (e.g. Google, Yelp, Facebook, Slack) and may use third-party services for hosting, payments, and creative generation. We are not responsible for third party privacy practices. Review their privacy policies before connecting or providing data. Payments processed by Stripe are subject to Stripe's privacy practices.

12. Your rights

Depending on your location, you may have rights to access, correct, or delete personal information, and to object to or restrict certain processing. To exercise rights, contact us using the information below. We may request verification before completing a request.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date. Continued use of the Service after changes means you accept the updated policy.

14. Contact us

For privacy questions or requests: dylan@examp.com